Go to tailtrackers.org and enter your username and password. Your manager or an admin set these up for you. If you don't have them yet, ask your supervisor.

Click "Forgot password?" on the login screen. Enter your username and a reset link will be emailed to the address on your account. The link expires in 1 hour. If you don't receive an email or don't have an email on file, ask an admin to reset it for you.

Yes. Open tailtrackers.org in your phone's browser, tap the share button, and choose "Add to Home Screen." It'll install like an app — full screen, home screen icon, no browser address bar.

No indicator — logged in the past 12 hours.
Orange dot — no care logged in 12–24 hours.
Red dot — no care logged in over 24 hours. Priority.

The dashboard filters by your role — kennel staff see city shelter animals, ranch hands see ranch animals. Tap "All Animals" to see both. Search by name or PetPoint ID using the search bar.

The colored pills (Available, Behavioral Hold, Medical Hold, Stray Hold) show live counts. Tap any pill to filter the animal list to that status instantly.

QR code (fastest): Scan the sticker on the kennel with your phone. Tap the link. Tap what you did, add a note if needed, save.

Dashboard: Find the animal and tap their card. Same form.

Hold your camera steady 6–8 inches from the code. If it still won't scan, find the animal by name on the dashboard. Let your supervisor know the sticker needs replacing.

No — once saved, a log can't be changed. Just log the correct action right after. The history shows all entries with timestamps.

A shift-start summary — stale animals, open holds, pending vet requests, open flags, and low inventory on one page.

An animal is "stale" when no care has been logged for them in a while. Over 12 hours = needs attention. Over 24 hours = urgent (shown in red).

Yes — admins can enable a daily email digest. Go to Admin → Settings to enable it and set the recipient list.

A Note is an observation recorded in the care log. A Request creates an open ticket on the Flags & Requests page that needs action from someone else.

Medical — animal needs vet attention.
Maintenance — something's broken.
Behavioral — behavioral concern that needs assessment.
General — anything else.

Where vet staff manage open requests, upcoming appointments, medical holds, weight logs, and vaccine records. Only vet staff and management can access it.

Any staff member can submit a vet request for an animal they're concerned about. Priority levels: Routine, Urgent, Emergency. If it's a genuine emergency, call a vet — don't wait for the app.

Medications requiring a DEA log — tracked separately in the Vet Hub with drug name, dose, lot number, administering vet, and a witness signature. Exportable for compliance audits.

Standard adoptions, foster placements, owner reclaims, and inter-shelter transfers — all in one place. Each record captures the animal, the person, fees, digital agreement signatures, and status history.

Go to Adoptions → Foster, search for the animal, and enter the foster family's details. The animal's status changes to Foster automatically. When they return or convert to adoption, you update the record — the animal's status updates in real time.

When an owner comes to claim a stray animal. Record the owner's info, ID verification, and any redemption fee. The animal's status updates to Reclaimed and a log entry is created automatically.

Moving an animal to or from a partner shelter — Dallas Animal Services, SPCA of Texas, etc. You record the partner organization, contact, direction (in/out), transport date, and health status at transfer. Statuses: Requested → Approved → In Transit → Received.

Yes — adoption records are never deleted, only voided. Voiding restores the animal to Available status. All adoption records are permanent for audit purposes.

A Slack-style internal messaging system — public channels (Staff, Vet, Ranch, etc.), private direct messages between staff, and a Slack bridge if your org uses Slack. This feature is coming soon and will be available in a future update.

Food, medications, cleaning supplies, bedding, and equipment. Ranch and city shelter inventory tracked separately. Items with quantity at or below the reorder threshold appear as low.

Preset bundles of supplies — e.g. a "New Intake Kit" that includes a kennel card, collar, food bowl, and flea treatment. Dispensing a kit deducts all items from inventory at once.

Where staff submit and track facility maintenance requests — broken equipment, plumbing, fencing, HVAC, etc. Each request has a category, priority, location, and status (Open → In Progress → Completed).

All authenticated staff can submit requests. Management can update status and assign work. Completed and voided requests are kept for the history view.

Generates adoption post captions using AI. Pick an animal, choose a platform (Facebook, Instagram, X, TikTok), add staff notes, and the AI writes a tailored post. You copy and paste it yourself — it doesn't post automatically.

The HR hub is accessible to HR staff, management, and admin roles.

Animal bites, staff injuries, near-misses, and property damage. Each has a severity level and a follow-up field. Open incidents stay visible until marked Closed.

A summary of volunteer hours by person, filterable by date range. Shows total hours, number of sessions, and estimated dollar value (IRS volunteer rate). Exportable to CSV for grant applications and IRS 990 support.

Tracks court-ordered community service participants — name, hours required vs. completed, supervisor, and status. HR can flag participants who were later hired as a "second chance hire," and the system tracks their retention outcomes for grant reporting.

A morale feature — any staff member can send a public shoutout to a colleague. Shoutouts appear in the HR Hub morale section and are visible to management.

Where legal staff and admins access compliance-sensitive records — the audit log, staff certifications, and controlled substance verification. Requires a separate 30-minute re-authentication (sudo) to view the audit log.

A record of staff certifications — Pet First Aid/CPR, Animal Handling, Behavioral Assessment, etc. Certifications expiring within 30 days appear in yellow. Expired ones appear in red. Managed in HR → Certifications.

An append-only record of every significant action in the system — who did what, when, and to which record. It cannot be edited or deleted. Access requires a 30-minute sudo re-auth. Used for compliance reviews and incident investigations.

The full grant lifecycle — funders, opportunities (with deadlines and award amounts), narrative drafts, budget tracking (expenditures vs. award), and outcome/impact data. Accessible to grant writers and management.

A live summary of shelter outcomes — animals helped, adoption rates, volunteer hours, and program reach. Useful for grant narratives and board reporting.

Manages the full procurement workflow — supplier directory, purchase requests from any staff member, purchase orders created by purchasing staff, and receiving logs. Prevents duplicate orders and provides a paper trail for every purchase.

Go to Purchasing → Requests → New Request. Describe what you need, quantity, and urgency. Purchasing staff will review, approve, and create a purchase order. You'll be able to see the status of your request.

Donor records, individual donations, donation campaigns, and mailer campaigns. Accessible to development staff and management. Generates donor receipts for tax purposes.

Media contacts and press coverage, outreach campaigns, community partners, a content calendar for planned posts and events, and animal stories for press releases. Accessible to outreach staff and management.

Admin only: go to Users (link in the home screen quick access, or directly at /users.php). Tap Add User, set their username, a temporary password, email address, and role. The user can reset their own password via the login screen if they have an email on file.

Yes — open any zone's detail page and use "Log for Entire Zone." Tap an action type and it logs for every active animal in the zone. Animals with status Adopted, Foster, or Deceased are skipped.

Go to Admin → Import. Export a CSV from PetPoint and upload it. The importer auto-detects column names, upserts animal records (adds new, updates existing), and logs a full import history. Always run a dry-run preview first.

Places animals can be temporarily placed outside the shelter — adoption events, vet clinics, foster holds, etc. Managed in Admin → Offsite Locations. Animals checked out to an offsite location show their destination on the dashboard.

A single page with emergency contacts, HSNT department numbers, a description of every HSNT program, clinic pricing, and the leadership directory. Accessible from the nav bar ("ref"). Bookmark it on your phone.